Responsible Gaming
at 365bd
Gambling at 365bd is meant to be an enjoyable, entertaining experience — not a source of financial stress or personal harm. Our responsible gaming programme is built to give Bangladesh players the tools, information, and direct support they need to keep play fun, controlled, and within healthy limits. If you ever feel that gambling is no longer enjoyable, we are here to help.
Responsible Gaming Features at 365bd
365bd provides a comprehensive suite of player-protection tools designed to give you complete control over your gambling activity. Every tool described below is available free of charge and can be activated immediately through your account dashboard or by contacting support.
Deposit Limits
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Lowering a deposit limit takes effect immediately; increasing a limit is subject to a mandatory 24-hour cooling-off period before the change is applied, giving you time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing within a set time window — daily, weekly, or monthly. When your net losses reach this threshold, your account will be temporarily restricted from placing further bets until the period expires. This tool is particularly useful for players who want a firm financial boundary on their gambling activity.
Session Time Limits
Set a maximum session duration after which you will be automatically logged out of the 365bd platform. Session limits can be set in increments from 30 minutes to several hours per day. When your session time is nearly up, a clear on-screen reminder is displayed so you are never caught off guard when the limit is reached.
Reality Checks
Enable periodic reality-check notifications that appear at set intervals during your gaming sessions — for example, every 30 or 60 minutes. Each notification displays your net win or loss for the current session, the total time you have been playing, and a prompt asking whether you wish to continue or take a break. Reality checks keep you grounded and aware of your actual activity.
Time-Out (Cool-Off Period)
If you feel you need a short break from gambling, 365bd's time-out feature allows you to temporarily suspend access to your account for a period of your choice — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. Time-outs take effect immediately upon request and cannot be reversed before they expire.
Self-Exclusion
For players who need a longer or indefinite break from gambling, 365bd offers a full self-exclusion option. You can request self-exclusion for a minimum period of 6 months or on a permanent basis. Once self-exclusion is active, your account is immediately blocked, all marketing communications cease, and you will not be able to create a new account on 365bd for the duration of the exclusion period.
Warning Signs of Problem Gambling
Problem gambling can affect anyone regardless of age, income, or background. Recognising the early warning signs is the first step towards seeking help. If several of the situations on this list feel familiar, we strongly encourage you to reach out to our support team or use one of the self-management tools available on your account.
365bd's support team is trained to assist Bangladesh players in English with sensitive conversations around gambling harm. All enquiries are treated with complete confidentiality.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost — often leading to larger bets and deeper losses. This cycle is one of the clearest indicators of harmful gambling behaviour.
Gambling Beyond Your Budget
Spending money on gambling that was intended for rent, food, bills, or other essential expenses. If your gambling activity is affecting your ability to meet financial obligations, this is a serious warning sign.
Lying About Gambling Activity
Hiding the amount of time or money spent on gambling from family members, friends, or colleagues. Secrecy and dishonesty around gambling are consistent indicators of problem gambling behaviour.
Inability to Stop or Cut Back
Making repeated attempts to reduce or stop gambling but finding it impossible to do so despite a genuine desire to change. This loss of control is a defining characteristic of compulsive gambling.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties rather than as a form of entertainment. Emotional gambling frequently escalates into harmful patterns.
Neglecting Responsibilities
Missing work, neglecting family duties, or withdrawing from social activities because of time spent gambling. When gambling begins to interfere with day-to-day responsibilities, it has moved beyond healthy entertainment.
Ask Yourself These Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Reflect honestly on each one. If you answer "yes" to three or more questions, we recommend making use of 365bd's self-management tools or contacting our support team for a confidential conversation.
This self-assessment is for informational purposes only and does not constitute a clinical diagnosis. If you are concerned about your gambling, please contact our support team or a professional counselling service.
How to Activate Responsible Gaming Tools
Setting up any responsible gaming tool on your 365bd account is straightforward and takes only a few minutes. Follow the steps below or contact our support team for assistance — we are available 24 hours a day, 7 days a week.
Step 1 — Log In to Your Account
Visit 365bd.io and log in using your registered username and password. All responsible gaming tools are accessible from within your personal account area after login.
Step 2 — Open Account Settings
Navigate to your account settings or player dashboard. Look for the "Responsible Gaming" or "Player Protection" section, which lists all available self-management tools.
Step 3 — Select Your Tool
Choose the tool you wish to activate — deposit limit, loss limit, session time limit, reality check, time-out, or self-exclusion. Each tool has a brief description to help you select the most appropriate option for your situation.
Step 4 — Set Your Parameters
Enter the limit amount or duration that is right for you. For financial limits, enter the maximum amount in BDT (Bangladeshi Taka). For time-based tools, select your preferred duration from the available options.
Step 5 — Confirm Activation
Review the details and confirm the activation of your chosen tool. Restrictions that reduce your gambling activity (lower limits, time-outs, self-exclusion) take effect immediately. Limit increases are subject to the mandatory cooling-off period described in this policy.
Step 6 — Confirmation Email
Once your tool is active, 365bd will send a confirmation to your registered email address. Keep this for your records. If you do not receive a confirmation within a few minutes, please contact the support team to verify that your setting has been applied correctly.
Prefer to speak to someone? If you would rather set up a responsible gaming tool with the assistance of a team member, simply contact 365bd support via email at [email protected]. Our team will apply any requested restriction to your account promptly and with complete confidentiality. You do not need to explain or justify your request — we are here to help, not to judge.
Talk to Us — We Are Here for You
If you are concerned that gambling has become or is becoming a problem for you or someone you care about, please do not hesitate to reach out to the 365bd responsible gaming support team. All conversations are handled with complete discretion and genuine care. Our English-speaking team is available around the clock, seven days a week, to assist Bangladesh players with any concerns related to gambling behaviour, account restrictions, or self-exclusion requests.
You can also make use of a time-out or self-exclusion at any time — no questions asked, no waiting period. We will apply the restriction to your account immediately upon your request.
Email is plain text only — not a clickable link. Please copy the address into your email client and include "Responsible Gaming Request" in the subject line.
Enjoy Gaming Responsibly
Responsible gaming and great entertainment are not mutually exclusive. When you play within your means and use the tools available to you, 365bd offers a genuinely enjoyable experience — from live cricket betting to premium casino tables and exciting slot titles. Explore what 365bd has to offer today.